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Technical Support Specialist

Headit is looking for a Technical Support Specialist for the DACH & UK market.

Where will you work?

The EMEA HQ of this leading, innovative Medical Devices company is located in Zaventem.

What are your responsibilities as a Technical Support Specialist?

As Technical Support Specialist, you are the trusted partner for customers based in the DACH and UK Region.

Your key responsibilities include:

  • Delivering outstanding support and guarantee a strong customer experience for technical and application issues.
  • Discovering the root causes of problems in order to identify appropriate solutions and gathering all information required to do so.
  • Taking part in improvement initiatives to optimize processes and service delivery.
  • Performing troubleshooting, analysis of problems and timely proposition of solutions as well as next actions to be taken, while remaining compliant.
  • Ensuring a smooth customer experience by investing in clear, timely and constructive customer contact.

What do we expect from you as a Technical Support Specialist?

  • Very fluent in German and English, both written and spoken.
  • Experienced in Technical/IT Customer Support or a study background in Biomedical, Life Science, Engineering, …
  • Experienced in working at a fast paced, dynamic company, showing the adaptability needed to thrive in a growing and changing environment.
  • Very strong communication skills
  • Analytically skilled with strong problem solving skills.
  • Able to work autonomously, with a great sense of responsibility and initiative, as well as a hands-on approach.
  • A background or interest in the (bio)medical industry is a big asset.

What do we offer you as Technical Support Specialist?

  • You play a pivotal role in ensuring an optimal customer experience.
  • Become part of a great team with a warm and open culture. A great spirit between team members, who enjoy each other’s company and offer support to each other.
  • You are assisted with the tools and knowledge required to be successful in your role. You receive comprehensive training as well as continued development throughout your career.
  • A very competitive salary and annual bonus with fringe benefits including hospitalisation and group insurance, net allowance, etc.

To apply for this job email your details to annabel@headit.be

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