International company in Medical Devices
Headit is looking for a Technical Support officer for the DACH & UK market.
Where will you work?
The EMEA HQ of this leading, innovative Medical Devices company is located in Zaventem.
What are your responsibilities as a Technical Support officer?
As Technical Support Specialist, you are the trusted partner for customers based in the UK and DACH countries.
Your key responsibilities include:
- Delivering outstanding support to end-users and guarantee a strong customer experience for technical and application issues.
- Discovering the root causes of problems in order to identify appropriate solutions and gathering all information required to do so.
- Taking part in improvement initiatives to optimize processes and service delivery.
- Performing troubleshooting, analysis of problems and timely proposition of solutions as well as next actions to be taken, while remaining compliant.
- Ensuring a smooth customer experience by investing in clear, timely and constructive customer contact.
What do we expect from you as a Technical Support officer?
- Very fluent in German and English, with ideally a good level of Dutch.
- A (study)background in molecular biology or lab experience is a must.
- A first relevant experience in Customer Support, ideally in a technical environment, is a plus.
- Strong sense of adaptability in a fast paced, growing and changing environment.
- Strong communication and analytical skills.
- Able to work autonomously, having a sense of initiative and a hands-on approach.
What do we offer you as Technical Support officer?
- Become part of a great team with a warm and open culture. A great spirit between team members, who enjoy each other’s company and offer support to each other.
- You are assisted with the tools and knowledge required to be successful in your role. You receive comprehensive training as well as continued development throughout your career.
- A very competitive salary and annual bonus with fringe benefits including hospitalisation and group insurance, net allowance, etc.
To apply for this job email your details to annabel@headit.be
