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Headit is looking for a driven, positive minded and hands on Customer Service Administrator for DACH region.

About the company:

An internationally active company with Belgian origin, active in Petrochemicals and with HQ in the region of Antwerp.

Your responsibilities:

As Customer Service Administrator for the DACH region  (Germany, Austria, Switzerland):

  • The coordination of the full order to cash process;
  • Close collaboration with the Sales department and are the first contact for the customers in your region;
  • Organisation of shipments within the DACH region: book and coordinate shipments, manage transport and custom documents, invoicing and follow up on deliveries;
  • Set up and onboarding of new customers, considering customer specific requirements;
  • Work together with Supply chain and operations to monitor forecasted vs actual orders;
  • Monitoring of order parameters and stock management to ensure sufficient stock;
  • Optimize shipments by configuring optimal loads;
  • Inform customers in import rules & regulations, shipment terms, modes of transport, payments, customs and related documentation, etc;
  • Support sales with customer forecasts.

Who are we looking for?

  • You have relevant experience in a similar, customer and sales support role;
  • Strong collaboration and communication skills that enable you to develop strong, positive relationships with internal and external stakeholders across multiple countries;
  • Administratively skilled and good knowledge of MS Office applications;
  • Understanding of / interested in logistics (export, etc.) & supply chain processes;
  • Accurate, proactive and a great sense of ownership;
  • Positive minded and solution oriented;
  • Very fluent communication in German and English. Knowledge of any other European language is an asset.

What can you expect?

  • A versatile and challenging role with many cross departmental projects to take on;
  • An environment that stimulates initiative and creative ideas;
  • A good work-life balance with flexible working hours and the possibility to work from home 2 days a week;
  • A flat company structure, a very open, inclusive environment with a family atmosphere. You are part of a diverse and international team with colleagues in Belgium and abroad;
  • A very good training program that supports your personal learning and development plans;
  • A complete salary package including various fringe benefits:
  • Meal vouchers, homework allowance, a hospitalisation insurance with outpatient care, group insurance, additional holidays, etc.

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